FAQ

Q: How long does shipping take?

A: Shipping & Processing takes standard 7-14 BUSINESS DAYS - 

NOT including weekends. If ordered on the live auction show days, please expect a longer wait time.  Volume is tripled during the live shows. If that may be an issue, please do not order during those times.

Payment processing takes about 3-5 business days due to banking and security measures. Please take that into consideration for a portion of your wait time. 

Once that process completes, the funds are then cleared and  then your order goes to our packaging & shipping department. Each item purchased, goes through an individual audit and inspections before the packaging stage. 

We are really hands on with our merchandise. 

If we notice anything or run into an unresolvable in-house issue, we will halt the order to reach out to our customers with its findings. 

Orders do not ship until they are fully processed. We will NOT ship anything until it’s done processing.

Some orders may partial ship with an approval. 

You have the option to upgrading your shipping class for a quicker route but this has to be done by phone with an upgrading payment. 

We try to process and package each and every order within a 10 day time frame from date payment clears, but keep in mind that heavy volume may cause some delays.

You will be notified by EMAIL or SMS TEXT MESSAGE for ALL tracking updates.

Download the app "SHOP" for MSM alerts. 

We have zero control over the carriers & system updates once they have possession of your package.

Attention Customers:   ----> Download the app called :[ Shop ] for an easy way to track your packages once your tracking number has been assigned.

Q: What days do you ship?

A: We ship out on Thursday’s & Friday’s. Please use a calendar to help you keep up with your range of processing and handling times.

Payments must clear first- this takes 3-5 Business Days. 

During the next phases; your order must go through an audit/inspection, packaging, postage & handling process before it gets released to the couriers. Depending on were you are located transit may take up to 14 days after payment clears. 

Q: What days do you do your social media live shows ?

A: We go live Thursday’s - Sunday’s.

Q: When can we submit screenshots of photos from the live show if we want to inquire to purchase an item?

A: Although, you have missed the show you can definitely shop the replay. SCREENSHOTS of all inquired items are REQUIRED! The prices are subject to change. The SHOW PRICE announced are honored during the AIRED LIVE SHOW. You can submit screenshots of the items by messenger along with your email address for an invoice if the item(s) are available. 

If an item is sold out, a waiting list might be eligible online. 

Keep up with the listing name & Item # assigned for eligible listings.  

Q: What If I placed a few orders & I haven’t received them all ?  

A: Don’t worry. You will receive a tracking number like any and all previously ordered items. Our system randomly pulls and rearranges orders as orders are being processed and added into the system.   All orders will be shipped within shipping time listed, unless there’s a delay. 

A: Yes, there will be a $12 change of address fee that will need to be paid BEFORE the order ships. No Exceptions!!  It won’t move!

A: We are unable to offer refunds, returns, or exchanges.

All sales are FINAL.

Please carefully review your order before submitting it to ensure that you have double checked all items and all shipping information.

If for any reason we are forced to refund to due non compliance with our policies, hostile behavior, or any repeat offenders will automatically be block & ban from our live shows & website.  

Shipping Insurance:

Additional insurance can be purchased. Priority postage will have covered insurance up to $100 per package. If your commodity is valued higher than $100, shipping rates may subject to increase to cover merchandise value. 

Starting May 15, 2023, we will ship out mail using Priority & Express Mail. 

Please note that our refund policy applies to all items, including postage fees. We are not responsible for any return of packages, custom fees, taxes or surcharges. Signature added to packages is an additional fee.

Shipping rates are based off of postage class & weight. 

A: Once you have placed an order, you will receive an email confirmation with a Thank You & your order receipt with order #. If you had any typos with the email information, you will have to check your bank statements for confirmation of transaction from [THE BAG SHOPPE]. 

Q: How do I change or cancel my order?

A: Sorry, All Sales Are FINAL. 

We do not process any reversals on orders or cancellations on orders. 

A: A return must be authorized and pre-approved by management.

If approved, item will be fully inspected at the time of arrival. You must submit a before photo along with reason.  Photos will be compared once we receive.

Postage fees will be discussed. Item must be in original packaging, voided if not. 

• If you have received any damaged items, you must contact USPS immediately. www.usps.com and complete the steps for filing a claim. The list of required items will be listed such as a picture of damaged items & picture of label for proof of purchase within 48 hours of receiving the damaged products. They will determine and contact you directly. Hang on to the damaged items as they may schedule you to release to them for investigation. 

Q: What if I my item was lost, damaged or stolen ?

A: Please file a claim with the shipping insurance carriers. 

If you have a history of stolen packages, we would suggest getting signature added to all packages so that packages aren’t left unattended if you have a busy schedule. You could also consider purchasing a postal locker or have packages delivered to an alternative address such as your place of employment or to a close by relative or neighbors home.

We inspect and perform an audit on your items fully before packing & shipping out. If we notice anything and can’t replace with a like or similar item, we reach out to you to inform with options. 

We inspect every order before packaging and purchasing postage. 

Once the couriers are in possesion of your parcel, they are now 100% responsible.  We can’t control any damages, detours and delays. 

You will go through them directly.

A:  It can possibly be corrected within a timely manner. 

You must notify us immediately by phone via person to person contact.

There will be a $12 address change fee. 

Unfortunately the fee will be due at the time of the call. 

It is Non - refundable due to your responsibility to make sure all info is correct. 

A: If you are notified by the courier that your package will return to us, contact us immediately by phone to do a payment for a Re-Ship Postage with the updated address. Once your order has returned to us,

Postage is already paid by customer. 

Customers have up to 30 days to contact us for repayment submission for destination update.

Returned packages that sits after 30 days will be processed as

Abandoned / Over Goods - will be donated. 

 Q: Do you ship internationally?

A: Yes! International shipping will take a little longer for transit.

Please allow up to 24 days for processing & shipping times.

We can’t guarantee these days but these are an

average without any unforeseen delays. 

Please check with the couriers directly for any updates or additional charges.

• along with picture of the shipping label - we need the information off the label and the photos are faster for us to gather the information we need from the image of the label. Send it by email to info@thebagshoppe.net 

 Q: Can I add to my order? 

A: Sorry!  Once you receive a confirmation of receipt, you will have to place a new order. Contact us by phone during business hours if you have any other questions.